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Dear customer,

your opinion is important to us and we therefore kindly ask you to fill in our customer satisfaction questionnaire! As an incentive, every 25th sender will receive one of our nice blankets or throws.

Product / Sales division

 

I buy:

 

 Automotive interior fabric

 Protective fabric

 Industrial fabric

 Laudry fabric

 Theatre and studio fabrics

 Object textiles

 Digital printing fabric

 Fabric for horse blankets

 Decatizing fabric

Importance & Performance

 

 

important

neutral

not relevant

 

very
good

<--->

very
poor

Product quality:

 

 

 

 

 

 

 

 

 

 

Product range (variability):

 

 

 

 

 

 

 

 

 

 

Innovation:

 

 

 

 

 

 

 

 

 

 

Product development dept. cooperativeness:

 

 

 

 

 

 

 

 

 

 

Price:

 

 

 

 

 

 

 

 

 

 

Delivery speed:

 

 

 

 

 

 

 

 

 

 

Delivery reliability:

 

 

 

 

 

 

 

 

 

 

Sales staff availability:

 

 

 

 

 

 

 

 

 

 

Expert advice:

 

 

 

 

 

 

 

 

 

 

Flexibility to adapt to special requirements:

 

 

 

 

 

 

 

 

 

 

Response time (bid proposal management):

 

 

 

 

 

 

 

 

 

 

clearly aranged & complete offers:

 

 

 

 

 

 

 

 

 

 

Frequency of contact:

 

 

 

 

 

 

 

 

 

 

Amiability of staff:

 

 

 

 

 

 

 

 

 

 

Expertise of staff:

 

 

 

 

 

 

 

 

 

 

Processing of complaints:

 

 

 

 

 

 

 

 

 

 


Does working with IBENA help to increase your competitiveness?

                  very much        yes       little      no


How does IBENA perform in comparison to your other suppliers regarding:

 

 

better

same

   worse

 

 

 

 

 

Quality:

 

 

 

 

 

Cost / price:

 

 

 

 

 

Innovation:

 

 

 

 

 

Product range:

 

 

 

 

 

Delivery speed:

 

 

 

 

 

Service:

 

 

 

 

 


Which factors will be critical in future, for IBENA to become/remain your supplier?

Particularly good is:

IBENA should improve on:

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®IBENA Textilwerke GmbH, Peterskamp 20, D-46414 Rhede, Tel: +49/2871/287-0 Fax: -130 email: techtex@ibena.de